We currently ship to the UK, USA, Poland, France, Germany, Italy, Spain, Netherlands, Sweden, Belgium, Portugal, Denmark, Austria, bosnia y herzegovina, Switzerland, Norway, and Ireland. Please check our Shipping Policy for any updates on international shipping.

Contact us immediately at info.y.nekos@gmail.com with your order number if you need to make changes. We’ll do our best to accommodate your request if the order has not yet been processed.

Contact us as soon as possible at info.y.nekos@gmail.com with your corrected address and order number. We’ll make the necessary updates if your order has not yet been shipped.

Cancellation requests should be sent to info.y.nekos@gmail.com with your order number. If your order has not been processed, we will cancel and issue a refund.

For returns, please see our Returns Policy page for detailed instructions.

You will receive a confirmation email shortly after placing your order. If you do not see it, please check your spam folder.

We accept all major credit cards.

Subscribe to our newsletter and follow us on social media to stay updated on new drops & products.

Estimated delivery times are detailed on our Shipping Policy page. You will receive tracking information once your order has shipped.

All sales are final due to the custom nature of our products. Refunds will only be issued for defective items, lost orders, or unauthorized transactions. We encourage you to review your order carefully before completing your purchase.

We provide a detailed size chart for each product. Please review it thoroughly before placing your order. Due to the custom-made nature of our items, we cannot accept returns or exchanges for incorrect sizes.

If your order is delayed, please check your tracking information. If you have concerns, contact our customer service team, and we will assist you in resolving the issue.

For any issues, please reach out to our customer support at info.y.nekos@gmail.com. We aim to resolve all disputes directly with our team before considering chargebacks.

Stripe may hold funds from the merchant's end for up to 14 days to verify transactions and protect against potential chargebacks.

This process is standard and ensures that we can provide quality service and address any disputes.

Customers are charged at the time of purchase, and funds are released to us after this verification period.

You will receive a tracking number via email once your order ships. Use this to monitor your shipment's progress.

Please allow 7 to 14 days for payment processing due to Stripe's hold, followed by 3 to 5 days for production by Printful, and an additional 5 days for shipping.

Total delivery time may range from 15 to 24 days.